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  • Competitive salary
  • Permanent
  • Created Wed 26th Aug

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Purpose of the Role

This is an exciting and new position offering an excellent opportunity for the right person to really make their mark.  As a Mechatronic Support Engineer you will be a key player for the company, providing direction and support for daily operational activities of the Company. In some cases you’ll be the first point of contact.  Putting together proposals and quotations along with technical product support for internal & external parties.

The Ideal candidate should have a sound Mechatronic background, assisting in the handling of requests for products and spares, including being the first point of contact and following up quotations.

Predominately dealing with OEMs but also involvement with System Integrators and end users, it will be an area where you can grow and develop your experience to some of the most challenging, interesting and meaningful projects with the objective of offering the client a complete solution based on application requirements.

 

Job Requirements

  • Formulate proposals and quotations along with technical product support to external & internal parties when required with a Mechatronic Approach
  • Prepare technical quotations and specifications, including estimating resources and costing of equipment required
  • Liaise regularly with external parties to ensure effective and timely delivery of products/projects
  • Communicate with internal departments, ensure products/projects meet scheduled delivery times
  • Knowledge on how to size gearboxes and electrical motors
  • Must have an understanding and be able to communicate 2D & 3D mechanical drawings to suppliers & customers.
  • Exceptional customer facing skill, deal professionally, competently and courteously with customers
  • Manage and control the quotation/tendering process from start to finish
  • Responsible for all project management administration duties
  • Prepared to travel to sites around the UK to help with completion of the project
  • Comfortable overseeing a number of on-going projects at any one time
  • Trouble shoot technical issues when they arise and escalate as necessary
  • Represent Indrico at industry events and tradeshows in order to gain new business
  • Provide technical support to customers 
  • Report directly to the Sales Director, keeping informed on project developments
  • Be pro-active in supporting other company activities
  • Comply with all Company procedures and standards as defined in various documents including the Quality Manual, Staff Manual and Health & Safety Manual
  • Possess strong problem solving and inter-personal skills
  • Good analytical capabilities
  • Excellent written and verbal communication skills
  • Work as part of a team or alone with senior guidance as required
  • Monitor and control stage payments for customer contracts as and when required
  • Other duties as required

 

Knowledge, Skills and Experience

  • Degree or HNC/HND in relevant Electrical/Mechanical Engineering discipline
  • Possess strong problem solving and inter-personal skills
  • Able to size gearboxes and electrical motors
  • Good all round electrical knowledge desirable
  • Previous Mechatronic experience an advantage
  • Excellent written and verbal communication skills when proposing Drive Systems
  • Highly computer literate

 

Personal Qualities

  • Excellent communication skills, internal and external
  • Confident and pro-active with an organised approach to work
  • Self-motivated who can work unsupervised, either individually or part of a team
  • Good diagnostic and problem solving skills
  • Hands on attitude
  • Enthusiastic and able to be relied upon
  • Trustworthy and punctual
  • Excellent attention to detail
  • Conscientious, hardworking individual with a keen eye for detail
  • High standard of work output, able to keep to tight deadlines
  • Keen to learn new skills in different fields of expertise
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